Email function not working correctly - Build 209 or later of 12.1 Web Viewer

Products

• Output Management Web Viewer

Issue/Introduction

We are testing out 12.1.6.210, and when we attempt to use the email action with Chrome or Edge, we are getting an error. IE works fine. The message that is at issue for emailing:  This browser does not support MAPI emailing.   

 

 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Cause

The message is correct. Chrome and Edge do not support an ActiveX Control and that is how Web Viewer handles MAPI Mail. 

Resolution

MAPI Mail uses the ActiveX Control in Web Viewer. We know that doesn't work with Chrome and Edge because they don't support using an ActiveX Control. This was one of the reasons Web Viewer 12.1 Build 209 was developed - to get past what modern browsers don't support. 

To get beyond not being able to use an ActiveX Control and consequently MAPI Mail, you have no choice but to use SMTP Mail. You can see that as an option in the screen print below.

Additional Information

NOTE: 
You can configure both MAPI mail and SMPT email so that IE11 users will still be able to use MAPI mail.  You can give users a choice.