AWI search feature has stopped working

Products

• CA Automic One Automation

Issue/Introduction

AWI search is no longer returning results

Environment

Release : 12.0, 12.1, 12.2

Component : AUTOMATION ENGINE

Cause

The drive where Automic is almost full and the index can no longer be updated.

Resolution

• Stop the JWP(s) and JCP(s)
• Delete the content of the indexCache-12.x folder, i.e. C:\Automic\Automation.Platform\AutomationEngine\bin\indexCache\12.x
• Start the JWP(s) and JCP(s)

This will rebuild the Lucene search index. This step may take a few minutes depending on the number of objects per client.