Timeout Configuring LDAP account and password change with OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

Timing out in the configtool trying  to change the LDAPLoginAttr, BINDPW and BINDDN parameters.

configtool.log shows

LDAP Exception: Connection lost waiting for results from [ldap server] Connect Error java.net.SocketException: Connection reset

Environment

• Output Management Web Viewer 12.1
• LDAPS

Cause

The parameters needed to accomplish the encryption were being changed at the same time as the password which needed to be encrypted.

Resolution

It was necessary to

1. Run the configtool
2. Save the changes to the the LDAPLoginAttr, BINDPW and BINDDN parameters needed to do the encryption.
3. Run it again to actually do the encryption.

The connection was successful after doing this.