Timeout Configuring LDAP account and password change with Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

Timing out in the ConfigTool trying  to change the LDAPLoginAttr, BINDPW and BINDDN parameters.

ConfigTool.log shows

LDAPException: Connection lost waiting for results from [ldap server] Connect Error
java.net.SocketException: Connection reset

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Cause

The parameters needed to accomplish the encryption were being changed at the same time as the password which needed to be encrypted.

Resolution

It was necessary to run the ConfigTool once and save the changes to the the LDAPLoginAttr, BINDPW and BINDDN parameters needed to do the encryption and then run it again to actually do the encryption.
The connection was successful after doing this.