Integration Agent - Metrics not showing after Open JDK upgrade
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Integration Agent - Metrics not showing after Open JDK upgrade

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Article ID: 218067

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Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

We are in the process of upgrading OpenJDK on an integration agent server, as well as on the OPMS's.  The integration agent is not populating some metrics after the upgrade.  It is my understanding that your team has developed a new integration agent field package? Please advise. 

Environment

Release : 10.1

Component :

Resolution

Sent APM SaaS IA with ASM monitoring to the customer.

Found that the customer's proxy was blocking incoming traffic from ASM API.  Using Wireshark proved this and customer reviewed with the network team.

Also found that "Error Since" and "Performance Current Average" metrics were missing after the customer's network team fixed the issue.

By default, they are turned off.  You need to enable the below property and restart the agent.

# Changing this property requires restarting the Monitored Process
asm.metrics.public=false

 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-saas/SaaS/implementing-agents/infrastructure-agent/Configure-DX-App-Synthetic-Monitor-for-DX-APM.html