mon_config_service MCS Enhanced Policy not generating alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Creating policies in Operator Console, but not getting alarms.

Environment

Release : UIM 20.3 / 20.4

Component : UIM - MON_CONFIG_SERVICE

Cause

configuration

Resolution

-Validate that there are no duplicate policies with same priority.

-Validate that the policy_management queue is not in a yellow state on the primary hub. If it is, deactive/activate wasp on the OC. If this is load balanced OC, than deactivate both and start one up at a time, verifying that one makes the queue connection to the primary.

Additional Information

The following queries can be used to determine if the policy has been pushed out to the respective end points:

select top(10) * from SSRV2AuditTrail where objecttype = 'POLICY' order by [timestamp] desc;
select top(10) * from SSRV2AuditTrail order by [timestamp] desc;

 

 

Related KBs: 

MCS Alarm Policies management and policy_management queue (broadcom.com)

UIM - policy_mangement queue is yellow and no processing after deployment of java_jre 2.09 (broadcom.com)

The policy_management queue on the primary hub is yellow / not connected (broadcom.com)

UIM - policy_management queue in secondary hub probe is in yellow