Increasing the Common Agent Framework logging level

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

How to increase the logging level for the Common Agent Framework (cafagent).

Resolution

Windows:

1. Backup the cafagent.log from “C:\Program Files\Symantec\Common Agent Framework\Log” and then delete the original.
2. Go to “C:\Program Files\Symantec\Common Agent Framework”
3. Open “cafservicemain.properties” in a text editor.
4. At the end of the file, find “logging.loggers.root.level”  and set it to debug:
   • logging.loggers.root.level= debug
5. Save the file.
6. Restart the Symantec CAF Service service.

Linux:

1. Backup the cafagent.log from “/var/log/sdcss-caflog/” and then delete the original.
2. Browse to “/opt/Symantec/cafagent/bin”
3. Open “cafservicemain.properties” in a text editor.
4. At the end of the file, find “logging.loggers.root.level”  and set it to debug:
   • logging.loggers.root.level= debug
5. Save the file.
6. Restart the cafagent:
   • /etc/init.d/cafagent restart