Error while generating agent package

Products

• Data Loss Prevention Enforce

Issue/Introduction

Localhost logs show the following:

 

File: Enforce\logs\tomcat\localhost.2021-06-21.log
Date: 6/21/2021 6:37:06 AM
Thread: 118
Level: SEVERE
Source: com.vontu.enforce.domainlayer.certificate.CertificateService
Message: Root certificate file certificate_authority_v1.jks not found

 

File: Enforce\logs\tomcat\localhost.2021-06-21.log
Date: 6/21/2021 6:37:06 AM
Thread: 118
Level: SEVERE
Source: com.vontu.enforce.domainlayer.events.system.SystemEventLogger
Message: Certificate authority file is corrupt.. Certificate authority file certificate_authority_v1.jks is corrupt.

 

File: Enforce\logs\tomcat\localhost.2021-06-21.log
Date: 6/21/2021 6:37:06 AM
Thread: 118
Level: SEVERE
Source: com.vontu.manager.admin.settings.EditGeneralSettingsController
Message: Root certificate file certificate_authority_v1.jks not found
Cause:
com.vontu.enforce.domainlayer.certificate.RootCertificateMissingException: Root certificate file certificate_authority_v1.jks not foundcom.vontu.enforce.domainlayer.certificate.RootCertificateMissingException: Root certificate file certificate_authority_v1.jks not found

 

 

Cause

manager.properties file had the following value:

SSLkeystore.dir = ../keystore

 

Resolution

Updating the SSLkeystore.dir to the full proper path in the Manager.properties file and recycling the Enforce services addressed the issue:

SSLkeystore.dir = E:/SymantecDLP/DataLossPrevention/EnforceServer/15.8.00000/keystore