DX APM SaaS is down in NonProd tenant

Products

• APM

Issue/Introduction

All of our agents are showing as disconnected in the NONPROD tenant. This was working good and started today morning. 

Other tenant appears to be ok.  This appears to be an issue with the Collector EMs.  Nothing has changed on our side.

We can see by this graph that we had 5 EMs but then the EMs started shutting down.

 

 

Environment

Release : 20.2

Component : Introscope

Resolution

DX SAAS team restarted EM collectors and EM collectors connected to MOM successfully. Agents are connecting back as well. If you are observing similar issue, please contact support.