Unable to login to CA SOI
Article ID: 217968
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
We have tried restarting the services,rebooted server still no luck.
The SOI Manager keeps creating Java heap dumps.
Environment
Release : 4.0
Component : SOI Manager
Resolution
The SOI Manager service keep creating java heap dumps.
Customer increase the physical memory to 16GB and we edit the \jsw\conf\wrapper-jvm-64.conf and increase the JAVA_MAXMEM_MB to 10GB.
Restarted the manager service, it's no longer creating heap dumps.
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