Rally User unable to log onto Rally Learning Portal using SSO

Products

• Rally SaaS

Issue/Introduction

I’ve tried registering for a new account with my corporate email but it’s saying one already exists and thus doesn’t give me any option to setup a new password just for the Rally Portal.  And when I tried to reset my password, it gives me messages such as you cannot reset your password.

Resolution

Option 1 (Try first):

• Logout of Rally.
• Logout of your corporate SSO.
• Login to Rally using SSO, make sure that you're prompted for your SSO credentials.
• Access this URL:  https://academy-classes.broadcom.com/saml/init
• Click Login with Broadcom. 
• This should use your SSO credentials to log you into the learning portal.

Option 2 (If Option 1 didn't work, try second):

• When you are taken to this page:  https://academy.broadcom.com/academy-registration
• There is a section called: SSO Users
• Please click on that link to access the SSO login page for the Learning Portal.  Here is the direct link for that SSO login link:  https://academy-classes.broadcom.com/saml/init
• It may also be necessary to logout and login to Rally so that your refreshed credentials are passed to the Learning Portal.