No new UIM alerts are being initiated into the Spectrum Console after there was a new patch installed on the SPECTRUM side. We saw following log in the alarm.log from the spectgrumgtw folder (log level trace):
"Create-event has no Model Handles, filling UIM Event Admin model handle"
"Event creation failed for target 0x0"
Release : 20.2, 21.2.x, 22.2.x
Component : UIM - SPECTRUMGTW
The Spectrum new patch install set the NimsoftAdminMh value (the model_handle value for the UIMEventAmin model) to 0x0.
After adding the proper NimsoftAdminMh hex value on SPECTRUM, new UIM spectrumgtw alarms are synced.
On SPECTRUM, Under the Landscape
there is a 'UIM Manager' model (select this)
On the right side under 'Component Details'
select the 'Attributes' Tab
Look for the attribute NimsoftAdminMh
This should have the model_handle value for the UIMEventAmin model but in decimal. Convert this number into hex and then paste for the model_handle: