search() method of Web Services Soap for search KT with ACTIVE_STATE=0 automatically attached

Products

• CA Service Desk Manager

Issue/Introduction

When search documents of KT with the method search() of Web Services of SOAP,  in the search of documents the method adds automatically the filter ACTIVE_STATE = 0. Why? Anyway we can remove this filter?

 

 

Environment

Release : 17.1/17.2/17.3

Component : SERVICE DESK MANAGER

Resolution

Currently the search() soap web service method can search for published knowledge documents only and this works as designed. And this is the reason filter ACTIVE_STATE=0 is added automatically to filter for published documents. There is no configurable way to change this functionality. If you would like it to search other status, for what ever reason, please submit an idea/enhancement from community web site
https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&