External users (non-federated Okta users) when prompted for a password reset or post password expiry are not able to login to clarity nor set the new password even after meeting the required password rules.
The message on the screen:
“Your password has expired
Password Requirements: minimum 8 symbols, a small cap letter, a capital letter, a number, a special character, no part of your username. You password can´t be any of your last 10 old password”.
“There was an unexpected error occurred. Please try again “
The same error was found when trying to reset the password in advance to the expiry:
Clarity PPM SAAS
As part of registration redesign phase1, there is a restriction of using the password reset using the temporary password option and can be performed only by sending password reset link to user's email address as part of employment verification process.
User's should ideally be using Password reset self-service link
Okta password reset for non-fed accounts comes in following options:
Note: in situations where user is not able to get emails when the email addresses are valid , customers group admin can try sending reset password link via email.