Unable to access or login to the Catalog Setup Utility
Article ID: 217808
Updated On:
Products
CA Service Catalog
Issue/Introduction
When trying to launch the Setup Utility and configure the CA Service Catalog using the default link it gives an error not authorized. After several attempts the following exception/error is displayed
Environment
Release : 17.3
Component : CA SERVICE CATALOG
Cause
Missing or corrupted jar files in the Catalog folder (~Program Files\CA\Service Catalog\view\webapps\usm\WEB-INF\lib)
Resolution
It appears some Catalog jar files located on "~Program Files\CA\Service Catalog\view\webapps\usm\WEB-INF\lib" were either missing or corrupted.
To resolve the issue, copy the jar files from a working environment to a non-working environment.
Additional Information
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