When the job logs are stored under an NFS mount, the autosyslog command is unable to retrieve them.
Release : 11.3.6
Component : CA Workload Automation AE (AutoSys)
The NFS share would have been created with root_squash by default, in which case the root account on the client is treated as an unprivileged account and would not be able to access the files under the mount.
There are 2 options to resolve this:
1) Enable remote root users (root accounts on clients) to be able to access directories and files on the NFS mount similar to any files on the local server.
2) If enabling remote root accounts (no_root_squash) is not feasible, at least the files and directories in the NFS mount need to have read permissions for the 'other' user. So the 'root' account on the agent would be able to read and retrieve the files whenever the 'autosyslog' command is triggered.