After installing a DLP agent on a macOS, Enforce Console Displays 'apples-MacBook-Pro' Instead of Actual Hostname

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

After installing a DLP agent on a macOS device, the Enforce Console displays the machine name as "apples-MacBook-Pro" instead of the device's actual hostname, causing confusion in endpoint identification.

Cause

Unlike Windows, Mac uses different names for different purposes. Ideally while setting up a new machine, one needs to make sure that all the names are set to the same on Mac endpoints.

To check all the names, run the below commands 

1] hostname

2] sudo scutil --get ComputerName

3] sudo scutil --get LocalHostName

4] sudo scutil --get HostName

If any of the above names are different, then it can show incorrect name on the Enforce Console

Resolution

The following commands can be used to set all the names 

How to set the Mac hostname or computer name from the terminal
1] sudo scutil --set HostName expectedhostname
2] sudo scutil --set LocalHostName expectedhostname
3] sudo scutil --set ComputerName expectedhostname
4] dscacheutil -flushcache
5] Restart your Mac

 

After doing the expected change, please check the endpoint name on the enforce.