Performance slow due to database query stuck for PosgreSQL (GCP)

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Clarity is processing much slower than usual.  This makes it close to impossible to get all of your work completed in a timely manner.  This issue is being faced by all users across Clarity.

Environment

Release : Any

Resolution

GCP / SaaS customers contact Broadcom support for assistance.

1. Check the database schema to find any queries that are stuck in idle/processing for a long time
2. Remove those queries in working with the DBA
3. Services restart may also be necessary in some cases

Additional Information

See also: Slow performance - best practices / known issues for Clarity