AWI Import is no longer possible after the upgrade

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Import is no longer possible after the upgrade. A restart of Tomcat was also unsuccessful as mentioned in the article below.

https://knowledge.broadcom.com/external/article?articleId=142101

 

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Observation:

Compared the debug logs generated in customer environment with my test environment.

Problem log

2021-05-28 17:00:52,971 http-nio-8080-exec-10  [DEBUG] AUTOMICT:0/MATOEPKE/BITS 0 0000000013149022  [.framework.commons.upload.ExtendedUpload] - Upload of file export_NEU.xml received
2021-05-28 17:00:52,979 http-nio-8080-exec-10  [ERROR] AUTOMICT:0/MATOEPKE/BITS 0 0000000013149022  [com.uc4.webui.common.errorhandling.Safe] -  Invocation of method uploadFailed in com.uc4.ecc.framework.commons.upload.ExtendedUpload$3 failed.

The failure is happening at the upload of the file.

A similar debug if the problem did not happen should be like this,

Test environment log

2021-06-04 19:48:09,229 http-nio-8080-exec-6   [DEBUG] AUTOMIC:100/AE/AE 0 0000000001248009  [.framework.commons.upload.ExtendedUpload] - Upload of file export_NEU (1).xml received
2021-06-04 19:48:09,229 http-nio-8080-exec-6   [DEBUG] AUTOMIC:100/AE/AE 0 0000000001248009  [ework.commons.upload.ExtendedUploadField] - Upload finished: UploadResult [filename=export_NEU (1).xml, mimeType=text/xml, temporaryFile=C:\Automic\External.Resources\apache-tomcat-9.0.19\temp\ecc-fileupload-9068497694476475638.tmp]

There is a problem in uploading the file to the temp location. So it could have been due to a permission issue in the AWI server especially with the user the tomcat is running as.

After using another user to start tomcat in windows and now it works fine.