Client Automation - cacertutil.exe command returns error -1073741511

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Execution of cacertutil.exe command is failing with error -1073741511 (0xC0000139)

Example :

140621-17:46:25.8745719L|008224|000022e0|ITRM|cfAfterCopy|cfAfterCopy|000000|INFO| RunCommand: Running command <cacertutil import -i:basic_id.p12 -ip:enc:uAa8VNL4DKZlUUtFk5INPnr2RCLGb4h0 -h -t:dsmcommon -identity >
140621-17:46:25.8843944L|008224|000022e0|ITRM|cfAfterCopy|cfAfterCopy|000000|INFO| RunCommand: process returned -1073741511

 

And following error appears :

The procedure entry point CBBCS_retrieveCertificateHashandKeyLen could not be located in the dynamic link library c:\Program Files (x86)\CA\DSM\bin\cacertutil.exe

 

Environment

Client Automation - All Versions

Cause

Files cbbcstor.dll should only be located under C:\Program Files (x86)\CA\SC\CBB

The error occurs if an old version of cbbcstor.dll is located under C:\Program Files (x86)\CA\DSM\bin or in a path sets before C:\Program Files (x86)\CA\SC\CBB in PATH environment variable.

Resolution

Delete old version of file cbbcstor.dll under C:\Program Files (x86)\CA\DSM\bin or in other path (except C:\Program Files (x86)\CA\SC\CBB).

Command "where cbbcstor.dll" should only returns C:\Program Files (x86)\CA\SC\CBB\cbbcstor.dll