Non-Federated user can login to Clarity SaaS, but cannot access a specific environment

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

We have enabled a non-federated user to login to Clarity SaaS. The correct generic URL is being used to login. However, when the user clicks the link for a Clarity environment, he is redirected to a page that is not within Clarity PPM.

Environment

Clarity SaaS.

Cause

The user account is not active in Clarity PPM.

Resolution

An administrator has to login to the relevant Clarity PPM environment and set the user's status to "Active".