Unable to import large amount of users to CloudSOC via .csv
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Unable to import large amount of users to CloudSOC via .csv


Article ID: 217685


Updated On:


CASB Security Advanced CASB Security Premium CASB Security Standard CASB Securlet SAAS


Customer would like to import a group of 900 users within Symantec CloudSOC to create several Securlet policies to monitor their activity.

As they are not using Directory Sync via SpanVA, they need to import via .csv.

After several tests with the template file provided by the Symantec CloudSOC tool the import failed.


The elastica_user_import_template.csv example "Groups" field (Column "D") is shown like this:

[u'Finance', u'HR Admins (OU=users,DC=elastica,DC=me)', u'Management']




You must edit the "Groups" field (Column D) to include the group(s) you want the user to belong to using the format ["Finance"]. If you leave this field in the template unedited, it will fail to create the group and add the user(s).

CloudSOC, stated in the tech note Importing and exporting users and groups, can automatically create groups you include in this field if they do not already exist. 

Additional Information

Successfully imported four Users into existing CloudSOC "Finance" Group after column D was edited: