Scheduler would not start, Event server name does not show up in the log, CAUAJM_E_10013 Failed to load DRM shared library.

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

event_demon log has error below:

 

[Jun 17, 2021 08:39:34]     CAUAJM_I_10655 System is running in single server mode.  Event server:  .
[Jun 17, 2021 08:39:34]     CAUAJM_E_10013 Failed to load DRM shared library.
[Jun 17, 2021 08:39:34]     CAUAJM_I_40248 CA WAAE scheduler shutdown complete.  Exiting.

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Cause

Normal event_demon log looks like this:

[06/17/2021 15:07:50]     CAUAJM_I_40275 Log Rollover level set to <MIDNIGHT,SIZE(100),PURGE(7)>.
[06/17/2021 15:07:50]     CAUAJM_I_40244 EnableIPCaching value set to <1>.
[06/17/2021 15:07:50]     CAUAJM_I_40244 AggregateStatistics value set to <1>.
[06/17/2021 15:07:50]     CAUAJM_I_10655 System is running in single server mode.  Event server:  DatabaseHostname\Instance,1433:AEDB.
[06/17/2021 15:07:51]     CAUAJM_I_40218 **** Time offset between CA WAAE and Event Server 1 is 19 seconds. **** 
[06/17/2021 15:07:51]     CAUAJM_I_20366 CA WAAE Scheduler operational on agent listener port 49200.

 

Notice that in the bad case, the Event Server value is null.

 

This could happen because the Account (on Windows, it is normally Local System account) starting the Event Daemon Service does not have Read permissions on the file: %AUTOUSER%\config.%AUTOSERV%     

Resolution

The Account starting the Event Daemon Service does not have Read permissions on the file: %AUTOUSER%\config.%AUTOSERV%,   change the permissions so this user has full permissions on the file and restart the Scheduler service