Error "invalid credentials" for ldap users accessing operator console
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Error "invalid credentials" for ldap users accessing operator console


Article ID: 217587


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


Users are currently unable to access to the operator console as they are getting error message "invalid credentials". 

  • verified the LDAP connection is working fine from the UIM primary hub --> ldap tab --> test
  • restarted the nimsoft service on UMP primary, UMP01 & UMP02
  • verified  ACL is visible


Release : 20.1

Component : UMP/ Operator console 


Nimbus users able to login to IM and Operator console 

LDAP users fail to login to Operator console with invalid credentials error but able to login to Infrastructure Manager 

Reason for the error is that the UMP and CABI robots were moved to secondary hub earlier for some other maintenance activity 

After moving them back under the Primary hub and restarting the wasp probes the Operator console/CABI  login is working as expected for LDAP users