AutoSys Web Server Fails to Start - ERROR: Alias name [null] does not identify a key entry

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

After updating the certificates for the AutoSys Web Server, the service fails to start. The following errors are seen in the $AUTOUSER/out/waae_webserver_wrapper.log:

INFO   | jvm 1    | 2021/06/15 11:33:54 |  org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-9443]]
...
INFO   | jvm 1    | 2021/06/15 11:33:54 | Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
...
INFO   | jvm 1    | 2021/06/15 11:33:54 | Caused by: java.lang.IllegalArgumentException: Alias name [null] does not identify a key entry

Environment

Workload Automation AE (AutoSys)

Cause

This error occurs when the Web Server keystore does not contain the private key matching the public key used to generate the server certificate.

Resolution

Follow the steps at the following link to ensure the signed certificates are imported properly...

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-ae-and-workload-control-center/11-3-6-SP8/securing/customize-ssl-for-web-services.html#concept.dita_e9bae685bdf58105bd6bc2c90b479cf32a34adb6_RequestandUseaCertificatefromaTrustedCertificateAuthority