NetOps Portal System Status intermittently shows NFA failures

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

This tech doc will help you resolve issues when you see intermittent System Status for NFA responses. 

Environment

Release : 20.2+

Component : NETWORK FLOW ANALYSIS, DX NetOps Portal

Cause

The datasourceContext variable doesn't get reset at the beginning of the method causing the API to query the wrong database.

Resolution

Worked with development to get a patch that clears a variable to avoid the API running into issues when doing system status polling. Right now the patch is only available for 10.0.5. Please open a support ticket if you are on 10.0.6 or 10.0.7 and think you need this patch.

This is resolved in Network Flow Analysis 21.2.1+.

The 10.0.5 patch will be uploaded to this document toward the bottom.