Client Automation - Download of Google Chrome patch in error

Products

• CA Client Automation - IT Client Manager
• CA Client Automation - Patch Manager
• CA Client Automation

Issue/Introduction

Download of patch for "Google Chrome" is in error.

 

In C:\Program Files (x86)\CA\DSM\PatchManagement\PMEngine.log following error appears :

Example for Google Chrome 91.0.4472.77 x86 :

2021-06-13 11:27:18,230 [Dloader-1] INFO  [com.ca.pmengine.dlm] - Patch: chrome_91.0.4472.77_x86.exe {06d199de-82e8-48f9-8791-298fb4ee8067} Beginning  download
2021-06-13 11:27:23,696 [Dloader-1] INFO  [com.ca.pmengine.dlm] - Patch: chrome_91.0.4472.77_x86.exe {06d199de-82e8-48f9-8791-298fb4ee8067} Download completed successfully
2021-06-13 11:27:24,870 [Dloader-1] ERROR [com.ca.pmengine.dlm] - Patch: chrome_91.0.4472.77_x86.exe {06d199de-82e8-48f9-8791-298fb4ee8067} verification failed
2021-06-13 11:27:24,870 [Dloader-1] ERROR [com.ca.pmengine.dlm] - Verification of chrome_91.0.4472.77_x86.exe has failed.
2021-06-13 11:27:24,880 [Dloader-1] INFO  [com.ca.pmengine.dlm] - Download attempt #1 for 06d199de-82e8-48f9-8791-298fb4ee8067 has failed.  Rescheduling download...
...
2021-06-13 11:28:54,648 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch Google Chrome 91.0.4472.77 x86 {26e5bd5e-d0d6-4364-bea5-fac9e0d9a42c} status changed from STATUS_PACKAGING to STATUS_DOWNLOAD_FAILED

 

Environment

Client Automation - All Versions.

Cause

All Google Patch files have the same url :

For Google Chrome x86, file ChromeStandaloneSetup.exe is downloaded from this url :

https://dl.google.com/tag/s/appguid%3D%7B8A69D345-D564-463C-AFF1-A69D9E530F96%7D%26iid%3D%7BBB68F09D-D167-7D7A-8273-FFD0327F0C47%7D%26lang%3Den%26browser%3D3%26usagestats%3D0%26appname%3DGoogle%2520Chrome%26needsadmin%3Dtrue/update2/installers/ChromeStandaloneSetup.exe

 

 

For Google Chrome x64, file ChromeStandaloneSetup64.exe is downloaded from this url :

 

https://dl.google.com/tag/s/appguid%3D%7B8A69D345-D564-463C-AFF1-A69D9E530F96%7D%26iid%3D%7BBB68F09D-D167-7D7A-8273-FFD0327F0C47%7D%26lang%3Den%26browser%3D3%26usagestats%3D0%26appname%3DGoogle%2520Chrome%26needsadmin%3Dtrue/update2/installers/ChromeStandaloneSetup64.exe

 

 

If Google has released a new version of Google Chrome, ChromeStandaloneSetup.exe and ChromeStandaloneSetup64.exe are updated and checksums stored in database are no more valid.

It is why verification failed error occurs

Resolution

1- Check that Engine job "Default Software Contents Download Job" has been executed successfully recently

 

2- Make sure to download the latest version of Google Chrome available in Patch Manager (download of previous patch will not work anymore).

 

3- Check on Internet if Google has released very recently a new version of Google Chrome. If a new version of Google Chrome has been released recently, wait some days that new Patch appears in patch management for this version.