UIM Connector is not getting alerts from UIM

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

UIM Connector is not getting alerts from UIM.

UIMconnector.log don't show any errors.

 

 

Environment

Release : 4.2

Component : SOI MANAGER

UIM 9.0.2

UIM Connector 3.9.2.1

Resolution

Steps we perform the fix the problem.

1) Stop the CA Catalyst Container CatalystConnector service
2) Delete all files in \Catalyst\CatalystConnector\container\nls-store\
3) Delete all files in \Catalyst\CatalystConnector\container\registry-cache\
4) Delete \Catalyst\CatalystConnector\container\data\Core\<hostname>_CA_00050-AlarmCache.ub
5) Delete all files in \CA\Catalyst\CatalystConnector\jsw\bin\activemq-data\localhost\KahaDB\
6) Start the CA Catalyst Container CatalystConnector service