Symantec Identity Manager - HQ214024: Destination address=jms.queue.iam.im.jms.queue.com.netegrity.ims.msg.queue is blocked

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

The Jboss application server is throwing the below error:

WARN  [org.hornetq.core.client] (ajp-/XXX.XXX.XXX.XXX:<port>-227) HQ214024: Destination address=jms.queue.iam.im.jms.queue.com.netegrity.ims.msg.queue is blocked. If the system is configured to block make sure you consume messages on this configuration.

Environment

Release : 14.X

Component : IDENTITY MANAGER component

Resolution

Below is a sample Paging mode setting that help you overcome the immediate problem.

To set paging apply the following to each node of the cluster:

Open JBOSS_HOME\Stanalone\configuration\standalone-full-ha.xml for editing.
Locate the two entries for address for setting “#” (<address-setting match="#">)
Set the entry to look as so (Note: changed are marked in bold captions):
<address-setting match="#">

<dead-letter-address>jms.queue.DLQ</dead-letter-address>

               <expiry-address>jms.queue.ExpiryQueue</expiry-address>

               <redelivery-delay>0</redelivery-delay>

               <max-size-bytes>104857600</max-size-bytes>

               <page-size-bytes>10485760</page-size-bytes>

               <address-full-policy>PAGE</address-full-policy>

               <message-counter-history-day-limit>10</message-counter-history-day-limit>

               <redistribution-delay>1000</redistribution-delay>

</address-setting>

Make sure that the standalone-full-ha.xml has been configured with PAGE(rather than BLOCK).

Save the file and restart both nodes in an orderly fashion.
 

For more information about HornetQ Paging see the following links (many others available online):

 

Jboss AS:

http://docs.jboss.org/hornetq/2.2.5.Final/user-manual/en/html/paging.html#paging.mode

 

Jboss EAP 6:

https://access.redhat.com/documentation/en-US/JBoss_Enterprise_Application_Platform/6/html/Administration_and_Configuration_Guide/chap-Messaging.html#sect-HornetQ

 

Official HornetQ guides:

http://hornetq.jboss.org/docs

 

In addition:

You can encounter this error if all your disk space has been filled up.

It is also recommended to review our tuning guide to improve the performances of your system:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/installing/install-on-jboss-or-wildfly/fine-tune-jboss-or-wildfly-configurations.html

Additional Information

Also resolves similar error in AMQ:

AMQ212054: Destination address=jms.queue.iam.im.jms.queue.RuntimeStatusDetailQueue is blocked. If the system is configured to block make sure you consume messages on this configuration.