LiveUpdate on SEPM intermittently fails with "error 2" on SEP 14.3 RU1

Products

• Endpoint Protection

Issue/Introduction

Intermittent failures in LiveUpdate content has been occuring at least once a day on all or some SEPM's in your environment. 

"Error 2" is a general error in the SEPM console. This issue cannot be identified solely by that error. This particular issue can be identified by "Result code: 0x80010C00" in the lux.log. 

Sample: 
16:14:23.575767   [Package Result - START]
16:14:23.575767    File: 1615226613jtun_sefsep143ru1x64210302017staged.7z
16:14:23.575767    Result Code: 0x80010C00
16:14:23.576767    Result Message: UNKNOWN
16:14:23.576767   [Package Result - END]
16:14:23.576767   [Package Result - START]
16:14:23.576767    File: 1614887922jtun_sefsep143ru1x64210302017staged.7z
16:14:23.576767    Result Code: 0x80010C00
16:14:23.576767    Result Message: UNKNOWN

Environment

At this time the issue is only identified in 14.3 RU1 SEPM.

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates. 

Additional Information

ESCRT-6442