Spectrum WebTomcat Not Starting

Products

• CA Spectrum

Issue/Introduction

Spectrum WebApp is inaccessible, with WebTomcat not starting. The following error is shown in the Browser console instead:

Request processing failed. Please refer the tomcat log for more details.

      ..Not able to reach OneClick Webapp. Process might be stopped. Please start the Spectrum WebTomcat Process and re-launch

Environment

Release : 20.2
Component : Spectrum OneClick

Resolution

If the Spectrum Webapp was ever rebuilt/redeployed (during upgrade for example) and the old directory remains - then this needs to be removed.

Confirm there are no other directories under:

$SPECROOT/webtomcat/webapps/ 

Should just be "spectrum".