WCC R12 not installing - not showing install options, only upgrade but products were removed
Article ID: 217371
Updated On: 11-01-2023
Products
Issue/Introduction
Customer uninstalled 11.4.7 WCC but attempts to install WCC 12 keeps saying it needs to be upgraded.
unicntrl status shows no trace of previous version of WCC
CA Services Status Report
Component Name Pid Status
------------------------------------ ------- --------------
lsm shows we have only EEM installed.
lsm -l | grep -i ca
RPM HPITO-ESAR-LX-dsidiskcap 300 linux
RPM cairo 1.8.8 linux
RPM mailcap 2.1.31 linux
RPM libpcap 1.4.0 linux
RPM cas 0.15 linux
RPM pycairo 1.8.6 linux
RPM libcap 2.16 linux
RPM perl-Pod-Escapes 1.04 linux
RPM libcap-ng 0.6.4 linux
RPM ca-cs-utils 11.2.16336 Linux
RPM ca-lic 01.90.04 linux
RPM xorg-x11-drv-acecad 1.5.0 linux
RPM ca-certificates 2020.2.41 linux
RPM compat-libcap1 1.10 linux
RPM perl-Locale-Maketext-Simple 0.18 linux
RPM mlocate 0.22.2 linux
PIF CACommonComponents 11.3.6.1643 Linux
PIF ca-cs-eem 12.60.0.5 Linux
We are running a Red Hat Enterprise Linux Server release 6.10 (Santiago) .
===============================================================================
Upgrade Options
---------------
Select an option.
->1- Upgrade the product [Upgrades AutoSys components]
2- Create or Upgrade the database schema [Creates or Upgrades the AutoSys
database schema]
ENTER THE NUMBER FOR YOUR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:
Environment
Workload Automation AE (AutoSys)
Resolution
Try renaming
/opt/CA/SharedComponents/installer/administration/admi
to
/opt/CA/SharedComponents/installer/administration/admi2
See if the products still apear in your listings and see if the install now gives you the desired new install options.
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