WCC R12 not installing - not showing install options, only upgrade but products were removed
Article ID: 217371
Updated On:
Products
Issue/Introduction
We had a WCC 11.4 SP7 and I uninstalled it yesterday. Today I was going to install WCC 12 but it keeps telling me I have to upgrade it.
unicntrl status shows no trace of previous version of WCC
CA Services Status Report
Component Name Pid Status
------------------------------------ ------- --------------
lsm shows we have only EEM installed.
lsm -l | grep -i ca
RPM HPITO-ESAR-LX-dsidiskcap 300 linux
RPM cairo 1.8.8 linux
RPM mailcap 2.1.31 linux
RPM libpcap 1.4.0 linux
RPM cas 0.15 linux
RPM pycairo 1.8.6 linux
RPM libcap 2.16 linux
RPM perl-Pod-Escapes 1.04 linux
RPM libcap-ng 0.6.4 linux
RPM ca-cs-utils 11.2.16336 Linux
RPM ca-lic 01.90.04 linux
RPM xorg-x11-drv-acecad 1.5.0 linux
RPM ca-certificates 2020.2.41 linux
RPM compat-libcap1 1.10 linux
RPM perl-Locale-Maketext-Simple 0.18 linux
RPM mlocate 0.22.2 linux
PIF CACommonComponents 11.3.6.1643 Linux
PIF ca-cs-eem 12.60.0.5 Linux
We are running a Red Hat Enterprise Linux Server release 6.10 (Santiago) .
The only option I can see it to upgrade
===============================================================================
Upgrade Options
---------------
Select an option.
->1- Upgrade the product [Upgrades AutoSys components]
2- Create or Upgrade the database schema [Creates or Upgrades the AutoSys
database schema]
ENTER THE NUMBER FOR YOUR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:
Do you know how I can install WCC R12?
Environment
Release : 12.0
Component : CA Workload Automation AE (AutoSys)
Resolution
Try renaming
/opt/CA/SharedComponents/installer/administration/admi
to
/opt/CA/SharedComponents/installer/administration/admi2
See if the products still apear in your listings and see if the install now gives you the desired new install options.
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