In Xflow Assignee list displayed is default 10 contacts and not based on Group selected

Products

• CA Service Desk Manager

Issue/Introduction

Issue:
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In xflow the assignee list is not filtered based on Group while changing status and also it displays default top 10 contacts.

Steps:
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-> For Acknowledged Status make "Assignee" field as required.  

-> Open a ticket in Xflow where group is present

-> Change status to Acknowledged and try to save, it will populate assignee field to be updated as required.

-> The dropdown list of assignee will display top 10 contacts, it is not based on group.

-> Also the list is restricted to 10, cannot display more assignees. Hence sometimes it doesnt allow right assignee to be selected.

 

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

This is a known defect and is currently under investigation by Engineering team with defect id - DE60678
Kindly raise a case with support to know the status of Defect.