The Time format is incorrect in Service Point Announcements

Products

• CA Service Desk Manager

Issue/Introduction

Issue:
======
After applying RU6 in German install the announcements in service point are not displayed in 24 hour format.

Steps:
======
1. To get the German Date Format go to: 

C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\conf\casm.conf.js

and open casm.conf.js in a notepad and add below and save:

 dateFormats: {

            "currentWeek": "EEEE",

            "currentYear": "dd MMM",

            "defaultDate": "dd.MM.yyyy",

            "timeFormat":"HH:mm"

        },

2. Apply RU6

3. In GUI post a announcement after 1:00 PM to verify 12 hour format. In GUI it displays as 13:00 hour but in service point it  displays as 1:00.

4. This is only with Announcements time format, rest all are appearing correctly in 24 hour format in Service Point.

 

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is a known defect DE61137 and fix is included in 17.3 RU8.