Firewall is blocking LiveUpdate on Endpoint Protection for Mac

Products

• Endpoint Protection

Issue/Introduction

 After installing Symantec Endpoint Protection (SEP), you see the following:

• The SEP for Mac client is unable to complete a successful LiveUpdate session. 

 

The interface may display an error such as:

Cause

Endpoint Protection is designed to communicate with specific URLs owned by Symantec to connect to LiveUpdate servers. 

Resolution

Exclude the appropriate URLs listed in this article within your firewall or proxy server's configuration, which allows the necessary traffic to Symantec's servers.

• http://liveupdate.symantec.com
• https://liveupdate.symantec.com (SEP 14.2 RU1 onwards)