Ubuntu Robot 20.04 installation issue

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have been requested to install a Nimsoft robot on a Ubuntu 20.04LTS server.  I've seen some articles but I believe we need more specific installation steps and uninstallation process (has 7.80 installed) plus the robot packages which I believe should be 9.33 version.

- robot installation using dpkg -i nimsoft-robot+<OS>_<arch>.xxx gets cut short in a few seconds and never finishes. No robot processes (controller, hdb and spooler) running.

Environment

Release : 9.2.0

Component : UIM - ROBOT_RPM

Ubuntu 20.04

Cause

- environmental/security issues

Resolution

The install is being executed as root.

/opt/nimsoft ends up being owned by a particular user and not root-> xxxxxx despite running the install as root.

Apparently, some Symantec software or agent (cafagent) is interfering with the installation process.

Here are some links we checked.

https://help.symantec.com/cs/scwp/SCWP/v123983529_v111037498/Azure-data-collection-by-Cloud-Workload-Protection?locale=EN_US

https://knowledge.broadcom.com/external/article/214759/about-dcscaf-account-on-linux-systems.html

https://knowledge.broadcom.com/external/article/16814

Customer will open an internal case with the Security/Anti-Virus team to investigate since Linux installs have this same software in place in the builds but they don't experience the same installation problem. It is only happening on 2 Ubuntu 20.04 systems.