Service desk is completely down with the following messages in the std.log:
06/13 12:27:02.06 DC-SDM1 domsrvr:hw 7156 SIGNIFICANT top_ob.c 4483 Lock for cr_heat_mapping:1896242 is held by contact 00 - retrying in 2 seconds
Release : 17.x
Component : SERVICE DESK MANAGER
1. Add '@NX_SREL_BLOCKS_TIMEOUT=30' to NX.ENV file
2. Take a backup of session log table before clearing it .
select * into session_log_bkup from session_log
delete from session_log
3 Recycle service desk services.
As a permanent solution, please create a dedicated domsrvr for the Animator process.