Auto failover instructions and requirements

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

An incident occurred in background server and it has restarted automatically. If background server were down, standby server should be enabled as active server automatically.  However, auto-failover did not occur.

What are the required instructions and components to configure auto-failover?

Environment

Release : 17.2 and higher

Component : SERVICE DESK MANAGER

Resolution

Our existing documentation discusses the steps to configure auto-failover:

How to Enable Auto-Failover
https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-ca-service-desk-manager/configure-the-ca-sdm-environment/how-to-enable-auto-failover.html

One thing to keep in mind is that the Advance Availability functionality in Service Desk by itself does not facilitate auto-failover.  One will need to have a number of third party applications deployed which perform the health monitoring and administering the failover logic in Service Desk