Lots of errors in the package server. Package server continuously try to download 3 packages.

Products

• Client Management Suite

Issue/Introduction

Package server has some retrying packages and it tries to redownload them every second. 

Errors in the logs:

• Failed to download package '{95B9E17D-2EE1-4146-ADCB-6B9188355F54}' from: http://xxxx/Altiris/NS/NSCap/bin/Win32/X86/Software%20Management/Wise%20Toolkit, local blocks: 0/1, error: HTTP status 404: The requested URL does not exist on the server or the server is down (0x8FA10194)
• Failed to download package '{95B9E17D-2EE1-4146-ADCB-6B9188355F54}' from: \\xxxx\NSCap\bin\Win32\X86\Software Management\Wise Toolkit, local blocks: 0/1, error: The system cannot find the path specified (0x80070003)
• Failed to download package '{95B9E17D-2EE1-4146-ADCB-6B9188355F54}' from: https://xxxx/Altiris/NS/NSCap/bin/Win32/X86/Software%20Management/Wise%20Toolkit, local blocks: 0/1, error: HTTP status 404: The requested URL does not exist on the server or the server is down (0x8FA10194)
• Error while downloading package: The system cannot find the path specified (0x80070003)
• Error while downloading package: HTTP status 404: The requested URL does not exist on the server or the server is down (0x8FA10194)
• Error while downloading package: No server found

Environment

Release : 8.x

 

Cause

 

• Checked the file content in the folder Package Delivery>GUID>Cache folder. Files were created but size was 0kb

Resolution

 

• We delete the current files with 0kb size, in the cache folder
• Checked the source for these 3 retrying packages on the NS, but they don't exist! 
  • NSCap\bin\Win32\X86\Software Management\
  • NSCap\bin\Deployment\Packages\CopyFile
• Copy these 3 files from another package server and put them in the NS, appropriate location which this package server is looking to download them!