Unable to Access the CASB Portal

Products

• CASB Security Premium
• CASB Security Advanced
• CASB Security Standard

Issue/Introduction

Cannot log in to CloudSOC (CASB Portal)

http://app.elastica.net

https://app.eu.elastica.net/

 

Resolution

Test login:

• Different Browser or Clear cache
• Different User.
• Test without Single Sign-on

Check and subscribe to Broadcom Service Health Status

Open a Support Case with the following:

• CloudSOC TenantID
• North America OR EU Tenant
• Email address of the user who attempted the login
• Symptom and Error.