UIM cluster probe share section empty

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Need to add sqlserver shared section to the cluster probe to avoid double alarms from the inactive cluster node.
The cluster node contains multiple sql instances.
We need to monitor 8 instances.
For all monitored instances, I was able to create a sqlserver profile in the cluster probe but for 3 instances I am no longer able to add the shared section.

01.jpg : cluster probe content
02.jpg : request new shared section
03.jpg : able to select the sqlserver probe but no content is displayed (section empty)
04.jpg : retry request new shared section
05.jpg : and now not even able to select the sqlserver probe, instead a communication error pops uploaded
06.jpg : error screen after click ok on communication error (05.jpg)
07.jpg : shared section window pops up after click ok on error screen (06.jpg) but now even probe list is empty
08.jpg : IM status of robot after cold start cluster probe 
09.jpg : retry to add new shared section but same as in screenshot 03.jpg (empty content)

Environment

Release : 20.3

uim 20.3.0 - OC 20.3.2
robot 9.32
hub 9.31
sqlserver probe 5.45
cluster probe 3.70

Component : UNIFIED INFRASTRUCTURE MGMT

Cause

Root cause: cluster_setup section was not in sqlserver_monitor.cfg and this is a requirement to let the cluster probe communicate with the sqlserver probe.

Resolution

Fixed by adding <cluster_setup> section to sqlserver_monitor.cfg and restarting the robot.