Could not read CONTACT_STATUS message in tomcat logs

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We found these messages in Tomcat Log - stdout.log. Are they a problem?

May 28, 2021 01:24:07.581 (SRM/DeviceModelPoll/updates) (AssetManagerLogging) - (ERROR) - Could not read CONTACT_STATUS (0x110ed) from device model 0x44c41f

May 28, 2021 14:19:09.659 (SRM/DeviceModelPoll/updates) (AssetManagerLogging) - (ERROR) - Could not read CONTACT_STATUS (0x110ed) from device model 0x40973a

May 29, 2021 07:04:11.899 (SRM/DeviceModelPoll/updates) (AssetManagerLogging) - (ERROR) - Could not read CONTACT_STATUS (0x110ed) from device model 0x4a4f48

May 30, 2021 07:09:14.792 (SRM/DeviceModelPoll/updates) (AssetManagerLogging) - (ERROR) - Could not read CONTACT_STATUS (0x110ed) from device model 0x4b1d15

 

Environment

Release : 20.2, 21.2

Component : Spectrum Reporting

Cause

SRM depends on the model's contact_status attribute value. It will not update devices that are not reachable.

Resolution

1. Check whether the same model appears repeatedly through the entire log, on similar messages. If not, it could have been a one time issue which was resolved on next synchronization.

2. Check device status in OneClick. The attribute is named as dev_contact_status (0x110ed). For this select the device in OneClick, or search it in Locater by the model_handle. Select the device in Explorer, and under component details view, select the Attributes tab. Look for  0x110ed, double click it to move it to the right panel, and check its value. 1, means it has been contacted, 0 means is not.