Changing the Encryption Management Server hostname results in the server becoming unlicensed

Products

• Encryption Management Server
• Gateway Email Encryption

Issue/Introduction

The hostname of Encryption Management Server can be changed by navigating to System / Network in the administration console and entering a new hostname, then clicking the Save button.

After rebooting, however, the console shows this error at the login page:

Your server is currently unlicensed. Messages cannot be encrypted until a license has been entered.

Environment

Symantec Encryption Management Server 10.5, 10.5 MP1 and 10.5 MP2.

Cause

The file /etc/hostname is not updated with the new hostname.

Resolution

This issue is resolved in Encryption Management Server release 10.5 MP3 and above so please upgrade and then do the following:

1. Navigate to System / Network in the administration console.
2. Optionally enter a new hostname.
3. Click the Save button.
4. Navigate to the System / General Settings page and click on the Reboot button to reboot.

In Encryption Management Server releases 10.5, 10.5 MP1 and 10.5 MP2 please do the following:

1. ssh to the server.
2. Edit the /etc/hostname file and replace the old hostname with the new one.
3. Save the changes.
4. In the administration console, navigate to the System / General Settings page and click on the Reboot button to reboot..

Additional Information

EPG-22558