Unable to login to Performance Management console with "Unable to Authenticate user" error
Article ID: 217117
Updated On:
Products
Issue/Introduction
Unable to log in Performance Management (Portal) console due to user authentication error:
Environment
DX NetOps Performance Management: All versions
Resolution
The passwords have expired. For example, you will see warning messages such as the following in the PCService.log file:
WARN | qtp1485232172-32958 | 2021-06-07 09:55:04,275 | com.ca.im.portal.services.sso.SingleSignOnWsImpl
| Attempted login with expired password: user 'Test_User'
And
WARN | qtp1485232172-32937 | 2021-06-07 09:55:30,334 | com.ca.im.portal.services.sso.SingleSignOnWsImpl
| Failed to authenticate user 'Test_User': UserAuthentication - Account not found or password incorrect.
So you need to set the password expiry in the SsoConfig utility so that it either doesn't expire or reset it for the users affected.
Our TechDocs explains this in detail:
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