Applying CP-OS-140300-Latest.tar.gpg Identity Suite virtual appliance shows error code 16

Products

• CA Identity Suite

Issue/Introduction

The following error messages occurred when applying CP-OS-140300-Latest.tar.gpg on Virtual Appliance (vApp).

[ERROR] No applicable RPMs were found
[ERROR] The CP installation failed with error #16
[ERROR] CP-OS-140300-Latest.tar.gpg - error code 16

vApp was just upgraded from vApp 14.2 to vApp 14.3, and previously at 14.2 level CP-OS-14.2.0-20200416 patch had been applied.

Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

The errors are benign. Looking at ca_vapp_main.log file the following is shown

2021 Jun 01 05:50:17 ######.com.au _hotfix [INFO] Kernel Version = 2.6.32-754.31.1.el6
2021 Jun 01 05:50:17 ######.com.au _hotfix [DEBUG] Number of rpm files in the GA rpms repository: 22
2021 Jun 01 05:50:17 ######.com.au _hotfix [INFO] Copying 22 RPM files from the GA RPMs directory in the patch installation directory to the vApp RPM repository
2021 Jun 01 05:50:18 ######.com.au _hotfix [DEBUG] Number of rpm files in the GA rpms repository: 22
2021 Jun 01 05:50:21 ######.com.au _hotfix [ERROR] No applicable RPMs were found

This error happened if at 14.2 level the latest CP-OS-14.2.0-20200416 patch has already been applied. The vApp platform is based on CentOS 6 and there is no latest OS patch than CP-OS-14.2.0-20200416 patch for this OS. When vApp is upgraded to 14.3 and CP-OS-140300-Latest patch was applied, it errors out because there are no applicable RPMs to be applied.

Those error messages are benign and you don't need to take action.

To confirm, run the following command on the vApp node and compare the result with vApp node where CP-OS-140300-Latest patch is applied.

    rpm -qa | grep kernel

It should yield the same kernel version.