alter the default view of the Service Desk Manager Change Calendar.

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The following procedure will enable one to alter the default view displayed when accessing the Service Desk Manager Change Calendar.

Environment

Release: 12.6 or higher
Component:  CA Service Desk Manager

Resolution

1. Copy the NX_ROOT\bopcfg\www\htmpl\web\analyst\list_chgsched_config.htmpl file to the NX_ROOT\site\mods\www\htmpl\web\analyst directory
   
   
2. Open the 'list_chgsched_config.htmpl' file in a text editor
   
   
3. Following the documentation provided within the file, change the following line to alter the default view of the Change Calendar (i.e. daily, weekly, monthly).
   
   For example, the following makes the default view weekly:
   
   <PDM_MACRO name=schedConfig autosearch=1 defaultView=7 export=ChangeSchedule firstday=1
   legend=2 maxgroups=4 ndays=(3,7,14,28) round=(0,15) timefmt=24hr>
   
   
4. Login to ServiceDesk as an user with administrative rights.
   
   
5. Navigate to ADMINISTRATION-> SECURITY AND ROLE MANAGEMENT-> ROLE MANAGEMENT-> WEB FORMS
   
   
6. Find the 'Change Calendar' form and select "EDIT".
   
   
7. Change the RESOURCE value to reflect the default view configured in step #3 above:
   
   $cgi?OP=SEARCH_RETURN_ALL+SID=$SESSION.SID+FID=123+FACTORY=chg+HTMPL=list_chgsched.htmpl
   +QBE.EQ.active=1+KEEP.isHierSearch=0+schedInitialView=7+init=1+ADDITIONAL_WHERE=(sched_start_date>0)
   
   
8. Save the changes.
   
   
9. Run 'pdm_webcache' command on the Service Desk server.
   
   
10. Logout and login to ServiceDesk and select the Change Calendar tab. It will now default to a weekly view.