OWB Error: "Unable to save project" due to "Connection Rest" or "Fatal Alert"
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Article ID: 216976
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Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
Error messages seen when unable to update / save some Open Workbench (OWB) project plans:
- Unable to save project ........... Connection reset
- Unable to save project .......... Received fatal alert: record_overflow
This issue was noticed after upgrading to TLS 1.2
Environment
Release : 15.6.1 and higher
Component : CA PPM OPEN WORKBENCH (OWB)
TLS 1.2
Cause
This can be due to a Java environment variable setting
Resolution
If the Java Environment Variable is not needed, remove this variable. (OWB does not need it, as it uses the Java installed with Scheduler Connect)
- Search for Environment Variables on the Windows workstation, then click Edit the System Environment Variables
- or alternatively, Click on the Start menu - Control Panel - System and Security - System - Go to Advanced System Settings
- Click on the Environment Variables button
- Under the System Variables, remove the 'JAVA_HOME' variable
- Again under the System Variables, edit the 'Path' variable to remove the following: %java_home%\bin;
If that doesn't help, or if the environment variable is needed:
- Make sure only one Java path exists in the Path Environment Variable. If there are two (IE jdk 11 and JRE 1.8), this can cause issues
- Check to make sure the Path variable has the JDK 11 path set
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