Protection Engine service fails to start "failed to find supported version of java"

Products

• Protection for SharePoint Servers
• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

On Windows, the service for Symantec Protection Engine (SPE) fails to start with error 1053. SymantecProtectionEngineAbortLog.txt indicates:

100 Java virtual machine failed to load : CJNIBridge: failed to find supported version of java..
0 Symantec Protection Engine is shutting down; logs may contain more information.

Cause

The RestApi is enabled and SPE cannot find an appropriate version of Java.

Resolution

To resolve this issue:

1. 1. Verify that a supported version of Java is installed using this document: https://knowledge.broadcom.com/external/article/157789/
   2. Verify the JavaLocation is correct in the <SPE_INSTALL_FOLDER>/configuration.xml
      • Windows default location: C:\Program Files\Symantec\Scan Engine\
      • Linux default location: /opt/SYMCScan/bin

Note: If the JavaLocation is "", then SPE uses the environment variable for the Java install location

• • Windows: Java_Home
  • Linux: Path

Additional Information

Q: Do I have to install Java to manage SPE?

A: SPE uses Java for the SPE 9 RestApi, which listens for connections from the SPE 9 console. However, SPE can be managed from the local command line completely without the SPE console. See the following page for more information:

https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/symantec-protection-engine/9-3-0/Core-server-only-mode/about-the-core-server-only-mode-v128491244-d4995e18688.html