Live Health traps from eHealth are not getting processed as expected in Spectrum

Products

• CA Spectrum

Issue/Introduction

Live Health traps from eHealth are not getting processed as expected in Spectrum

Environment

Release : Any

Component : Spectrum Integrations/eHealth

Cause

Possible root cause is the map_traps_to_this_model_using_IP_header attribute id 0x3dc000b is set to "No" on the eHealth model. This could be a Host model (such as a Host_Device or Host_systemEDGE) or EventAdmin model depending on your configuration.

Resolution

Set the map_traps_to_this_model_using_IP_header attribute id 0x3dc000b is set to "Yes" on the eHealth model. This could be a Host model (such as a Host_Device or Host_systemEDGE) or EventAdmin model depending on your configuration.