Unable to open jasper console.

Products

• CA Spectrum

Issue/Introduction

Getting HTTP 404 error when attempting to access CABI Jaspersoft

Environment

Release : 10.4

 

Resolution

Review the WEB-INF/logs/jasperserver.log

In this instance there were multiple externalAuth XML files stepping on each other.

There should be no "backup" files stored in the WEB-INF directory.

Jasper Tomcat will load every XML file in this directory regardless of the name.  This can attempt to create duplicate beans causing issues.

Remove the duplicates and restart CABI Tomcat.